Sarbojaya Technology Private Limited, having its registered office at2, Bhutnath Colony, Padruana, Kushinagar, Uttar Pradesh, 274304. Operating the mobile application/website www.sarbojaya.com (collectively referred to as the “SARBOJAYA E-COM Platform”) through which it inter facilitates the sale and purchase of diverse range of products listed on the Platform from time to time and other products (“Products”) to the users of the SARBOJAYA E-COM Platform (“User” or “Users” or “you” or “your”).
We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return. While transacting on the SARBOJAYA E-COM Platform, you can expect a hassle-free experience in returning the Product that you have ordered and can rely on us as your preferred shopping destination.
This cancellation, return and refund policy (“Policy”), together with the Terms sets out our procedures and policies in accepting Product cancellation, returned refund thereof.
By agreeing to use the SARBOJAYA E-COM Platform and/or initiating a request for purchase of Product(s) on the SARBOJAYA E-COM Platform, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the SARBOJAYA E-COM Platform.
Please note that we may from time to time change the terms of the Policy that govern your return, refund or cancellation of an order for Products on the SARBOJAYA E-COM Platform. Every time you wish to use the SARBOJAYA E-COM Platform, please check the Policy to ensure you understand the terms and conditions that apply at that time.
You can cancel orders for Products partially or fully prior to generation and processing of the invoice in relation to such Products by us. Once the invoice has been generated and processed, cancellation of an order is allowed only when the entire order is cancelled and User cannot initiate partial cancellation at shipment stage. For any order to be cancelled after the order has been shipped, shipping charges (wherever applicable) shall not be refunded to the User.
In case you change your mind in relation to a particular order of the Products, you may cancel the placed purchase order, by making such cancellation request to our sales officer.
On receipt of the cancellation request prior to generation and processing of the invoice we shall cancel the order and initiate the refund for the Products within 5 (five) business days from the intimation of acceptance of cancellation request from you. The amount shall be refunded to you through the same mode of payment used by you for the purchase except for payments made by cash for which he refund shall be SARBOJAYA Points credited into a User’s SARBOJAYA Business Wallet on SARBOJAYA E-COM Platform. All refunds shall be subject to applicable policies and charges of the User’s bank/ financial institution.
You may initiate the request for return of the Product if: (i) Product does not match the description provided on the Product description page; (b) Product does not match the description provided in the Order page including wrong colour, size, or style; (iii) Product is defective or is not in working condition; (iv) Product is damaged during shipping or transit; (v) entire Product or certain parts of the Product or of the package are missing; (“Non-Compliant Product”). You shall initiate such requests for a return within 8 (Eight) days from the date on which you receive the delivery of the Product (“Return Period”). For the following scenarios the User has to provide the ‘Proof of Delivery’ document to claim for shortage: (a) Outer carton is damaged or not intact; (b) Shipment had multiple boxes but a few are missing during delivery.
You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, Product barcode, ratio pack barcode, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for return of such Product subject to the terms of this Policy.
If you have received any Product which is subject to return in terms of this Policy, we suggest you to immediately register a request in this regard with our sales officer or on the SARBOJAYA E-COM Platform, when the option is available on the SARBOJAYA E-COM Platform. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images of the damaged, defective or Non-Compliant Product received and/or allow our personnel or sales officer to schedule a visit to assess the damage, defect or non-compliance in the Product. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.
Your return will be processed only when the conditions as may be stipulated by us are fulfilled at the time of return of such Products, such as the Product being returned in original condition (including water seal stickers in case of fragrances), along with the price tag, Product and ratio pack barcodes intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein, no damage having occurred post-delivery of the Product while in your possession etc.
You agree that we will not accept the return of any Product: (i) if the Product belongs to non-returnable Product category as mentioned below under sub-clause (f), (ii) if you fail to request return/register a complaint in relation to a Non-Compliant Product within the Return Period. Any damage to the Product caused by your improper wearing or safekeeping of the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not be deem such Product a Non-Compliant Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.
You agree that we will not accept returns for the following categories: (i) Fashion Jewellery, (ii) Handkerchief, (iii) Caps, (iv) Socks, (v) Stoles & Scarves, (vi) Travel Accessories, (vii) Tie, (viii) Mufflers, (ix) Inner wear, (x) gloves and mask, (xi) sports and utility bag, (xii) utility bag. Returns in the categories mentioned under this clause shall only be applicable in the following scenarios: (A) wrong Shipment Delivered, (B) Short Shipment Delivered, (C) Part Missing, (D) Defective product delivered, (E) Damage product delivered.
You can return the Product(s), purchased from us provided the Product(s) satisfy below mandatory conditions:
We reserve the right to reject the return request for a Product if it does not satisfy the aforementioned conditions.
Return of purchased Products are facilitated through our reverse-logistics partners. On receipt of request for return of Product on the SARBOJAYA E-COM Platform and the same being duly acknowledged by us, our reverse-logistics partners may get in touch with you in order to collect the purchased Products from you.
At the time of raising a request for return or cancelling the Products on the SARBOJAYA E-COM Platform, you may seek refund for the Non-Compliant Product. Such refund will be made to you only in the event the payment has been received by us for the Product.
Please be informed that when you opt to cancel or return the Products, upon our verification and assessment of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within a period of 5 (five) business day from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by us are fulfilled, such as the Product being returned in original condition, along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein. For the sake of abundant clarity, it is clarified that we shall not make any refund in respect of a Product that is deemed ineligible for a refund based on our verification and assessment. The refund amount will be credited to your original payment mode except if the payment has been made by cash then the refund shall be made in the form of SARBOJAYAPoints to SARBOJAYA Business Wallet on SARBOJAYA E-COM Platform. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.
We do not make any cash refunds. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you. Alternatively at your option, the said amount will be credited as wallet credit into your SARBOJAYA Business wallet account which can be used for your subsequent purchases on the SARBOJAYA E-COM Platform.
Refund for returns generated without acceptance of delivery shall be made to the User and shall not include any amount paid towards shipping charges or any other such charges applicable from time to time. However, in the event a Product has been delivered with a defect or damage (for reasons attributable to, and accepted by us after due verification at its sole discretion) we may refund the shipping charges to you.
We reserve the right to reject a refund request for a Product if it does not satisfy the quality conditions specified under this Policy on our assessment pursuant to its return. We may in such cases notify you and send the returned Product back without initiating a refund.
Any queries or concerns relating to the return, refund and cancellation may be directed by you to our customer support team who can be contacted at:
Name : Mr. Robin
Designation: Admin Head
Email Address: email@example.com